Terms of Service
Welcome to BurnBox. These T&C’s apply to all use of our website and services. By accessing and using our site or subscribing to our deliveries, you agree to be bound by the terms outlined below. Please read these terms carefully before making any purchase or subscription.
1. General Information
BurnBox Limited is a UK-based company providing sustainably sourced, kiln-dried British firewood, delivered conveniently to homes and businesses across the UK. These terms govern your use of our website and any purchases or subscriptions you make with us.
2. Products and Availability
We strive to provide accurate descriptions, images, and specifications of our firewood products. However, as wood is a natural product, minor variations in appearance, weight, or moisture content may occur.
All products are subject to availability. We reserve the right to modify, substitute, or discontinue any product at any time without prior notice.
3. Pricing
All prices displayed on our website are in GBP (£) and include VAT unless stated otherwise.
While we make every effort to ensure pricing information is accurate, errors may occur. If we discover an error in the price of any items you’ve ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.
4. Offers and Promotions
From time to time, we may offer discounts, promotions, or special pricing on selected products. These offers are subject to availability and may be withdrawn or amended at any time without prior notice. If an offer is withdrawn, it may affect orders placed after that time.
5. Subscription Service
BurnBox offers a convenient subscription service for regular firewood deliveries. By subscribing, you agree to recurring payments for your selected product(s) according to your chosen frequency.
You may manage or cancel your subscription at any time via your online account or by contacting our customer service team. Please note that cancellations must be made before your next billing cycle to avoid being charged for the next scheduled delivery.
5a. Subscription Price Changes
We aim to notify you of any price changes in advance, but we reserve the right to adjust subscription prices at any time. Any change will take effect from your next billing cycle. By continuing your subscription after the new price takes effect, you agree to the updated price. If you do not wish to continue, you must cancel your subscription before the change is applied.
6. Payment
Payments for one-off purchases and subscriptions can be made using the payment methods displayed on our website. Subscription payments will be automatically charged to your selected payment method at the start of each billing period.
It is your responsibility to ensure your payment details remain accurate and up to date.
7. Delivery
We aim to deliver your order within the estimated time frame provided during checkout. However, delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions or courier delays.
Please refer to our Delivery & Returns page for more detailed information about delivery charges, schedules, and geographic coverage.
All deliveries are made within the UK only. BurnBox is committed to minimising transport miles, and delivery routes are planned with sustainability in mind.
8. Cancellations and Returns
You may cancel your order within 14 days of receiving your delivery under the Consumer Contracts Regulations. To cancel, please contact our customer service team for return instructions.
Returned products must be unused, in their original packaging, and suitable for resale in order for a refund to be issued.
Subscription cancellations must be made prior to your next billing date to avoid being charged for the following delivery.
9. Sustainability Commitment
At BurnBox, sustainability is at the core of everything we do. All wood is sourced from responsibly managed British forests under Forestry Commission or FSC-equivalent certification.
We use residual heat from renewable biogas energy to kiln-dry our wood, and our packaging is made from recyclable cardboard.
By purchasing or subscribing to BurnBox, you support a low-waste, circular economy approach that benefits both people and the planet.
10. Limitation of Liability
BurnBox Limited will not be liable for any indirect, incidental, or consequential damages resulting from your use of our website, products, or subscription services.
Our total liability for any claim arising from these terms shall not exceed the total price paid for the product or service in question.
11. Changes to Terms and Conditions
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions or need help with your order, please contact us at:
BurnBox Limited
Unit 3.2, Sleaford Moor Enterprise Park
Enterprise Way, Sleaford, Lincolnshire, NG34 7DE
Email: contact@burnboxlogs.co.uk